Return & Refund Policy

1. Return Eligibility
We accept returns only for damaged, defective, or incorrect items. To be eligible, you must contact us within 14 days of receiving your order.

2. Non-Returnable Items
Custom-made or personalized products and items on sale are not eligible for return or refund unless they arrive damaged or incorrect.

3. Return Process
To start a return, please contact our support team with your order details and clear photos of the issue. Once approved, we will guide you through the return process.

4. Refunds
After we receive and inspect the returned item, your refund will be processed within 5–10 business days. Refunds will be issued to your original payment method.

5. Exchange Policy
We offer exchanges for size issues or defective products, subject to stock availability.

6. Shipping Costs for Returns
If the return is due to our error (wrong or defective item), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.

7. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your payment provider before reaching out to us.

8. Contact Us
For any return or refund questions, please contact our support team—we’re happy to help.